Tradier is committed to protecting your privacy online. The Company recognizes the need for appropriate protection and management of any information you share with the Company. As such, Tradier respects your privacy, particularly with regard to the storage, access, and use of personally identifiable data collected online. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires Tradier to tell you how the Company collects, shares, and protects your personal information. The Company will maintain your personal information in a secure format and, except, as set forth herein, at no time will the Company permit anyone to access your confidential information. Please read this notice carefully to understand what Tradier does with respect to privacy.
There are several important reasons why Tradier collects information when you open an account. The information the Company gathers is necessary to communicate with you about your account and gather information to help the Company assess your needs and preferences.
The information Tradier collects directly from you is referred to as “Personally Identifiable Information” (“PII”). PII is defined as information that identifies a specific customer by non-public information that is associated with the customer. Such information may include your name, mailing address, email address, home phone number, mobile phone number. Additional demographic information Tradier may collect includes, but is not limited to, the following: gender, education, occupation, trade experience, and investment objectives.Information Tradier collects indirectly from you:
You directly provide the majority of the information Tradier collects when you perform various actions on the Tradier website and use the products and services offered by the Company and/or its affiliate company.
Listed below are some of the specific means in which Tradier collects information directly from you:
Listed below are some of the specific means in which Tradier collects information indirectly from you:
A primary goal of Tradier is to have long-term relationships with its customers, and the Company understands that upholding the trust of its customers is critical to achieving that goal. Therefore, Tradier uses personal information only as appropriate to provide you quality service and security. The Company may use the information collected from you to verify your identity and contact you. Additionally, Tradier may use this information during the process of issuing a username and passwordand contacting you regarding account-related information, as well as other support services the Company offers to its customers. The Company may also use demographic information on its customers provided by other third parties in order to develop new products, support new lines of business, and establish new services for customers.
The Company does not share information with non-affiliated third parties for marketing purposes unless the Company has record of your prior consent. Therefore, there is no need to opt-out. You may respectively decline to share your information if and when there is a time that the Company requests your consent before disclosing any information to a non-affiliated third party.
Yes. If you opt-opt of marketing emails regarding news about new products and services, Tradier will always honor your request. However, from time to time, Tradier needs to send you certain notifications that contain important information about your account, such as changes to your account information, and due to the important, sometimes time-sensitive, nature of these notifications we cannot prevent the delivery of these message via an opt-out feature. If you want to opt-out of receiving all direct marketing communication from Tradier, you can send an email to firstname.lastname@example.org with the word “unsubscribe” in the subject line. You will receive an email confirming your desire to opt-out of all direct marketing communication from Tradier.
Should you unsubscribe from all direct marketing communications, you acknowledge that you are no longer going to be notified of additional product and service offerings or inquiries. An opt-out election must be made for each separate account you hold at Tradier.
Tradier takes the safety of its customer data very seriously and employs industry standard measures to ensure data is protected from being accessed by any unauthorized persons. Any access to customer data by Company employees is strictly controlled and audited. The Company utilizes multiple layers of firewalls, network segregation, intrusion prevention, and password policies to prevent a security breach or violation by unauthorized parties. The Tradier website requires a secure layer of authentication. Any communication between employees of the Company and a customer regarding sensitive, private information requires authentication of the customer’s identity.
All communication with the Tradier website is encrypted with Transport Layer Security and sent over a secure channel.
PII or otherwise sensitive, private customer information (such as account number, username, or password) are not contained in the cookies used by Tradier. The Company and the customer may use both session cookies, which expire once you close your web browser, and persistent cookies, which stay on your computer until you delete them, to provide you with a more personal and interactive experience with Tradier.
You can set your browser to alert you when a cookie is being used, the duration of the cookie, and to inform you of where your information is being returned. You then have the opportunity to accept or reject the cookie. Additionally, you may set your browser to refuse all cookies or accept only cookies returned to the originating servers. Persistent cookies can be removed by following your Internet browser’s help directions. Customers may generally disable the cookie feature on their browser without affecting their ability to use Tradier’s website, however there are exceptions where cookies are used as an essential feature to allow the successful completion of a customer action. Disabling cookies may limit your use of many convenience features offered by Tradier.
You can review, change, or correct any of your PII at any time. You are responsible for maintaining the accuracy and completeness of your personal and investment information. The Company encourages you to review your information regularly to ensure it is up to date. If you have any questions regarding your customer information or believe there to be incorrect information, please directly contact Tradier’s Customer Support Team at email@example.com.
If you have any questions, complaints, or comments, please email Tradier directly at firstname.lastname@example.org or address Tradier at 11016 Rushmore Dr., Suite 350, Charlotte, NC 28277.