Production Support Analyst

Summary of Responsibilities:

Tradier, a leader in providing equity, options, and futures trading capability, is looking for an individual with financial services experience to provide support and assistance to our various internal departments. This role involves addressing client issues and collaborating with Brokerage, Product, QA, and Technology teams to troubleshoot and resolve daily production needs. The Production Support Analyst will analyze production incidents, provide solutions, and escalate issues to other teams as necessary. The position is preferred in Charlotte, NC, but remote opportunity will be considered.

Key Job Duties and Responsibilities:

• Provide daily brokerage operational support, assist with resolving issues, and proactively identify and recommend solutions.
• Establish scope and objectives for resolving production issues and improvements.
• Partner with appropriate departments to support and prioritize bug fixes and evaluate paths of enhancements.
• Review daily production issue reports and provide timely feedback to affected departments.
• Assist with evaluating and testing platform deployments, releases in UAT/Prod environments.
• Assess business risks and proper escalation channels to address production issues.

Essential Qualifications and Requirements:

• Must have strong computer skills.
• Strong communication skills in a fast-paced environment.
• Awareness and sense of urgency to resolve and/or manage problems.
• Bachelor’s degree preferred.
• Minimum of 2 years in Financial Services.
• A solid understanding of the equity and options brokerage business.

Salary and Benefits:

• Salary commensurate with experience.
• Health and Dental.
• Vacation/Personal Time Off.